BIOGRAPHY

Dr. Cindy Young

Founder/CEO, CJ Young Consulting LLC, Chesapeake, VA, USA

"Dr. Cynthia “Cindy” J. Young is the Founder/CEO of CJ Young Consulting, LLC, a knowledge management consulting firm, as well as the Tomahawk Mission Planning Cell Curriculum Development and Training Lead with Leidos in Virginia Beach, VA. About a decade ago, she retired as a Surface Warfare Officer after 23 years in the U.S. Navy which is where her love for knowledge management began.She holds professional certifications as a Project Management Professional, a Lean Six Sigma Master Black Belt, and as an ASQ-Certified Manager of Quality/Organizational Excellence. Cindy is a past-Chair of ASQ Tidewater, Section 1128 in Virginia Beach as well as having held terms as the Vice-Chair and Secretary.Her doctoral study, Knowledge Management and Innovation on Firm Performance of United States Ship Repair, provided her the opportunity to gain additional professional and academic expertise to facilitate improvements in organizational knowledge management. She teaches as an adjunct professor as her time allows and created the course, Knowledge Management Bootcamp® teaching and demonstrating how to implement human-centric knowledge management practices into daily personal and professional life.In September 2020, she gave a TEDx Talk called “A Knowledge Mindset: What You Know Comes from Where You Sit"" which provides actions organizations can take to improve trust and retention using knowledge management practices.Cindy lives in Chesapeake, Virginia with her husband, James, who is probably walking a golf course at this very moment while she nerds out on her computer with their four kitties watching Hallmark Christmas moves she recorded on their DVR last year.

CJ Young Consulting Website: https://www.cjyoungconsulting.com/

LinkedIn: https://www.linkedin.com/in/drcindyyoung/ (personal)

LinkedIn: https://www.linkedin.com/company/cjyoungconsultingllc (business)

Twitter: https://twitter.com/DrCynthiaJYoung

Instagram: https://www.instagram.com/drcynthiajyoung/?hl=en

Facebook: https://www.facebook.com/cjyoungconsultingllc"

ABSTRACT

Knowledge Management and the Eight Wastes

Lean and knowledge management practices are used in both service and manufacturing industries. Both lean and knowledge management have been called trends or fads yet there are organizations who may not even recognized they are using these practices to save time, money, or improve what they produce or provide to their customers. Knowledge management practices can have a positive effect on the workforce when used reducing attrition and supporting corporate knowledge retention. In fact, Gallup reported in 2017 that organizations, where engagement of employees through knowledge management was taken into consideration, had 67% less turnover than their competition.

Knowledge management, specifically human-centric knowledge management, or knowledge management conducted as part of human interaction and decision-making, can be used combat the eight wastes: Defects, Overproduction, Waiting, Non-Utilized Talent, Transportation, Inventory, Motion, and Extra Processing.

The technological aspects of knowledge management such as artificial intelligence, machine learning, or robotic process automation, can be used to combat the eight wastes as well, but they still require human interaction, decision-making, discussion, and review to implement those changes in technology. No matter how perfect the technological aspects are there are budgetary aspects to consider and in some cases, may be cost-prohibitive.

Human-centric knowledge can be adapted from one part of the organization throughout all departments, eliminating silos, to standardize processes, share lessons learned and best practices, and help grow the business by reducing wastes throughout the business.

In this session, we will:

1) Define knowledge management to start from a solid base of understanding of the practice of knowledge management,

2) Define the basics of each of the eight wastes

3) Discuss how human-centric knowledge management practices can be used to reduce or eliminate each of the eight wastes.

JUST A FEW OF THE LEAN SIX SIGMA WORLD CONFERENCE PARTICIPANTS

Government Organizations




Corporations

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