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  • LSS World

ISO 9000 & Audits World Conference has been rescheduled to August 17-18, 2020, same location

Download a copy of the 
LSS Conference 
Brochure

The ISO Conference will
take place immediately
before the LSS Conference

Download a copy of the  
ISO Conference Brochure



CONFERENCE AT-A-GLANCE

TUESDAY, AUGUST 18, 2020 - Pre-Conference

Lean Six Sigma Yellow Belt Workshop

8:00 AM - 4:00 PM; #LSS–WS
Don Johnston, Vice President, Roxtar Consulting, Inc.,
Titusville, FL, USA
Bonnie K. Stone, Process Improvement Consultant, TTEC,
Merritt Island, FL, USA

Speakers’ Orientation Meeting
6 PM–7 PM

WEDNESDAY MORNING, AUGUST 19, 2020

LSS TRACK 1
KEYNOTE - LEAN SIX SIGMA, TECHNOLOGY, AND HUMAN BEHAVIOR

Palm Ballroom 3-5
Track Chair: Korey Zawadzki; RC: Jeff Johnson

8:00 AM–8:10 AM
Opening Remarks
Korey Zawadzki, Chair, 2020 Lean Six Sigma World Conference

8:10 AM–9:00 AM; #LSS–011
How to Be Happier at Work
Dr. Adam Stoehr, VP, Education and Research, Excellence Canada, Toronto, Canada

9:00 AM–9:45 AM; #LSS–012
Key Tactics of a Global Lean Six Sigma Deployment Leveraging Industry 4.0, AI & Big Data Analytics

Chris Singleton, VP Operational Excellence, Benchmark Electronics, Inc., Tempe, AZ, USA
Thomas J. Van Eimeren, Global Director, Lean Six Sigma, Benchmark Electronics Inc., Tempe, AZ, USA


9:45 AM–10:15 AM; Refreshment Break

LSS TRACK 2
KEYNOTE - MAKE THE MOST OF LEAN SIX SIGMA AT THE MICRO AND MACRO LEVELS

Palm Ballroom 3-5;
Track Chair: Jeff Johnson; RC: Bonnie Stone

10:15 AM–10:50 AM; #LSS–021
Lean Six Sigma in a Technologically Advancing World
Don Johnston, Vice President, Roxtar Consulting, Inc., Titusville, FL, USA

10:50 AM–11:25 AM; #LSS–022
Are You Flying Under the Radar?
Korey Zawadzki, Sr Partner, VP Operational Excellence and Business Development, Competitive Solutions, Inc.,  Raleigh, NC, USA

11:25 AM–12:00 PM; #LSS–023
Purpleocity – Creating Sustainable Competitive Advantage Using a Lean Focus
Michael Ford, Principal, TQM Works Consulting, Port Crane, NY, USA

12:00 PM–1:00 PM; Lunch Break

WEDNESDAY AFTERNOON, AUGUST 19, 2020

 LSS TRACK 3
INDUSTRY 4.0 
MEETS
LEAN SIX SIGMA

Palm Ballroom 3
Track Chair: Marco Luzzatti;
RC: Adam Gilley

1:00 PM–1:35 PM; #LSS–031
Continuously Innovate Through Simplified Scientific Problem Solving Using Lean Six Sigma Principles Model

Phaniendra Somraj, Staff Program Manager, Teradata, San Diego, CA, USA

1:35 PM–2:10 PM; #LSS–032
Machine Learning: A Primer and a Manufacturing Application

Dr. Richard Titus Jr., Adjunct Faculty and Principal, Lehigh University and Titus Consulting, Bethlehem, PA, USA

2:10 PM–2:45 PM; #LSS–033
How the Six Sigma Belts Improve the Robotic Process Automation

Constantin Stan, CEO, ENVISO, Bucharest, Romania
Alexandra Niculae, Training Director, ENVISO, Bucharest, Romania


LSS TRACK 4
CONTINUALLY IMPROVING YOUR LEAN SIX SIGMA PROGRAM

Palm Ballroom 4
Track Chair: Russ Aikman;
RC: Jim Duarte

1:00 PM–1:35 PM; #LSS–041
Continually Improving Your Lean Six Sigma Program – NASA Style

Peggy Lynn Raines, Lean Six Sigma Program Manager, NASA Glenn Research Center, Cleveland, OH, USA
Mark Adrian, President and Chief Executive Officer, Adrian Technologies, Inc., Tanner, AL, USA

1:35 PM–2:10 PM; #LSS–042
How to Get Over 90% Lean & Six Sigma Certification Rates!

Angel Rivera, Director Continuous Improvement, Johnson & Johnson, Miami, FL, USA

2:10 PM–2:45 PM; #LSS–043
Managing WIP Limits With Objectives and Key Results

Dr. Mariya Breyter, Enterprise Agile Coach, Goldman Sachs, New York, NY, USA


 LSS TRACK 5
LEAN SIX SIGMA EMBRACES DESIGN
THINKING

Palm Ballroom 5
Track Chair: Bonnie Stone;
RC: Kimberly Watson-Hemphill

1:00 PM–1:35 PM; #LSS–051
Innovate or Perish! You Can’t Be an Island. How to Inspire Your Teams to Embrace Design Thinking to Build Innovation

Cynthia Van Den Berge, Corporate Quality Advisor, FedEx, Cordova, TN, USA

1:35 PM–2:10 PM; #LSS–052
Integrating Design Thinking and Lean Six Sigma: A Case Study

Brandon Bieser, Strategic Initiatives Leader-Operational Excellence, Edward Jones, Saint Louis, MO, USA 

2:10 PM–2:45 PM; #LSS–053
DOE: Why Does It Have to Be So Complicated?

Jim Leonard, Sr. Consultant, Quality Support Group, Ave Maria, FL, USA


2:45 PM–3:15 PM; Refreshment Break

LSS TRACK 6
DEPLOYING ARTIFICIAL INTELLIGENCE WITHIN LEAN SIX SIGMA

Palm Ballroom 3
Track Chair: Adam Gilley; 
RC: Marco Luzzatti

3:15 PM–3:50 PM; #LSS–061
Artificial Intelligence: Transforming Human & Machine Collaboration

Adam Gilley, Financial Consultant, Intuit, Orlando, FL, USA

3:50 PM–4:25 PM; #LSS–062

Deploying Artificial Intelligence to Revitalize Lean Six Sigma Deployments

Michael L. George, Sr., CEO, AI Technologies, The Colony, TX, USA

4:25 PM–5:00 PM; #LSS–063
Lean and AI Working Hand in Hand in Manufacturing

Patrick Durcinka, Director of Continuous Improvement, Kessington Aerospace, Elkhart, IN, USA

LSS TRACK 7
UNCOVERING HIDDEN LEAN SIX SIGMA OPPORTUNITIES

Palm Ballroom 4
Track Chair: Don Johnston;
RC: Michael Ford

3:15 PM–3:50 PM; #LSS–071 
Process Mining for a Digitally Transformed World

Dr. Steven Remsen, Manager, Intel Corporation, Hillsboro, OR, USA

3:50 PM–4:25 PM; #LSS–072
Shark Tank - Taking the "Bite" Out of Project Idea Generation

David Harry, PMP, CSSBB, LBC, Black Belt Trainer, Process Whisperer Consultant, LLC, Greeneville, TN, USA

LSS TRACK 8
JUST 
DO 
LSS BETTER!

Palm Ballroom 5
Track Chair: Kristine Bradley; 
RC: Korey Zawadzki

3:15 PM–3:50 PM; #LSS–081
Short Cutting CI = Failure

Mike Kelemen, CI System Manager, BAE Systems, York, PA, USA

3:50 PM–4:25 PM; #LSS–082
Effective and Efficient Problem Solving and Causal Attribution

David Auda, Reliability & Safety Engineer, Volvo/Mack Truck, Greensboro, NC, USA

4:25 PM–5:00 PM; #LSS–083
The Kaizen Event is Over - Now What?

Erin King, Corporate Continuous Improvement Manager, Precision Partners Holding Company, Amherstburg, Ontario, Canada

THURSDAY MORNING, AUGUST 20, 2020

LSS TRACK 9
LEAN SIX SIGMA FOR BETTER DATA SECURITY & CUSTOMER EXPERIENCE

Palm Ballroom 3
Track Chair: Russ Aikman;
RC: Kristine Bradley

8:00 AM–8:40 AM; #LSS–091
Fusion: Lean Six Sigma Meets Customer Experience

Perian Stavrum, Sr. Director Program/Project Manager, Wolters Kluwer, Saint Cloud, MN, USA

Lisa Hagen, Customer Experience Program Manager, Wolters Kluwer, Saint Cloud, MN, USA

8:40 AM–9:15 AM; #LSS–092
Impactful Voice of the Customer Process For a Compelling Business Case

John Goodman, Vice Chairman, Customer Care Measurement & Consulting, Alexandria, VA, USA

9:15 AM–9:50 AM; #LSS–093
Combating Cyber Crime: Implementing a Successful Cyber Management System

Satya Kudapa, Business Management Consultant/ LSS Master Black Belt, TMAC University of Texas at Arlington, TX, USA



LSS TRACK 10
POWERHOUSE COACHING 
TIPS FOR
LEAN SIX SIGMA

Palm Ballroom 4
Track Chair: Ron Darnell;
RC: Jeff Johnson

8:00 AM–8:40 AM; #LSS–101
Becoming a Coaching Powerhouse!

Ron Darnell, 8D Implementation Manager, Siemens Gamesa Renewable Energy, Orlando, FL, USA

8:40 AM–9:15 AM; #LSS–102
Coaching the Lean Mindset in Service

Dieter Joseph Duarte, Owner & Founder, Makoto Flow, Ltd., Lwakuni-shi, Japan



LSS TRACK 11
A NEW ANGLE 
FOR PROBLEM 
SOLVING
IN LEAN SIX SIGMA

Palm Ballroom 5
Track Chair: Michael Ford;
RC: Mark Cichonski

8:00 AM–8:40 AM; #LSS–111
I Brought Plenty of Pink Post-It Notes: Lessons Learned From Facilitating Kaizen Events
Tom Lease, Staff Chief Engineer, Northrop Grumman, Linthicum, MD, USA

8:40 AM–9:15 AM; #LSS–112
Point of Cause: The Step Before Root Cause

Gregory Warren Robertson, Lean Strategy and Implementation Manager, Hallmark Cards, Kansas City, MO, USA

Nikki Morrow, Lean Strategy and Implementation Manager, Hallmark Cards, Kansas City, MO, USA

9:15 AM–9:50 AM; #LSS–113
How One Marshmallow Can Change the Way You Think About Problem Solving

Patrick Adams, CEO/Executive Lean Coach, Patrick Adams Consulting Services, Allendale, MI, USA

9:50 AM–10:15 AM; Refreshment Break

LSS TRACK 12
INTEGRATING
LEAN SIX SIGMA
WITH BIG DATA

Palm Ballroom 3
Track Chair: James Duarte;
RC: Adam Gilley

10:15 AM–10:50 AM; #LSS–121
Integrating Lean Six Sigma With Data Science

Devshree Golecha, Assistant Vice President, EXL Service, Sugarland, TX, USA

10:50 AM–11:25 AM; #LSS–122
Data Science for Six Sigma Professionals

James E. Duarte, Principal, LJDUARTE & Associates, LLC, Clermont, FL, USA

11:25 AM–12:00 PM; #LSS–123
Easing into Big Data: From Logistic Regression to Cart

Kristine Nissen Bradley, Principal, Firefly Consulting, Austin, TX, USA


LSS TRACK 13
LEAN
SIX SIGMA FOR
HEALTHCARE

Palm Ballroom 5
Track Chair: Michael Ford;
RC: Mark Cichonski

10:15 AM–10:50 AM; #LSS–131
Keeping Children’s Hearts Precious: Providing Exceptional Care While Fighting Infections

Jamie MacLaren, Continuous Improvemen Engineer, Michigan Medicine, Ann Arbor, MI, USA

Mandy McKay, Project Manager, Michigan Medicine, Ann Arbor, MI, USA

10:50 AM–11:25 AM; #LSS–132
Bundles of CABG: Preparing Cardiac Surgery for Value Based Pay

Melina Darby, Senior Project Manager, Michigan Medicine, Ann Arbor, MI, USA

Jamie MacLaren, Continuous Improvement Engineer, Michigan Medicine, Ann Arbor, MI, USA

LSS TRACK 14
LSS TALKS!
Ideas Worth Sharing

Palm Ballroom 4
Track Chair: Kimberly Watson-Hemphill; 
RC: Korey Zawadzki

10:15 AM–10:40 AM; #LSS–141
Quantum Computing Will Blow Up the Operational Excellence World

Don C. Johnston, Vice President, Roxtar Consulting, Inc., Titusville, FL, USA

10:40 AM–11:00 AM; #LSS–142
Lean Six Sigma Strategies in Cyber Security

Scott M. Jauman, Master Black Belt, Lean Six Sigma, Target Corporation, Brooklyn Park, MN, USA

11:00 AM–11:20 AM; #LSS–143
Quick Hit Projects for Fun and Profit

Bonnie K. Stone, Process Improvement Consultant, TTEC, Merritt Island, FL, USA

11:20 AM–11:40 AM; #LSS–144
Data Visualization – The Power of Storytelling

Kimberly Watson-Hemphill, President, Firefly Consulting, Austin TX, USA

11:40 AM–12:00 PM; #LSS–145
Impact of Bias on Problem Solving and Improvement

Marco Luzzatti, Trainer, Greenville Technical College, Greenville, SC, USA

12:00 PM–1:00 PM; Lunch Break

THURSDAY AFTERNOON, AUGUST 20, 2020

LSS TRACK 15
CASE STUDIES 
THAT WILL 
FLOOR YOU!

Palm Ballroom 3
Track Chair: Jim Duarte;
RC: Ron Darnell

1:00 PM–1:35 PM; #LSS–151
Six Sigma for Operating Profit Maximization in Ship Assist at the West Coast of USA

Dr. Ernesto Garcia, Director, Crowley Maritime, Jacksonville, FL, USA

1:35 PM–2:10 PM; #LSS–152
DMAIC at Armstrong- Results That Will Floor You!

David Hanan, 6 Sigma Development Manager, MANTEC, Inc., Chambersburg, PA, USA

Sydney Tefft, Operations Leader, Armstrong Flooring Inc., Lancaster, PA, USA

2:10 PM–2:45 PM; #LSS–153
Using Lean Philosophy To Reduce the Cycle Time of Recruitment Process

Dr. Yousuf Al Khamisi, Lean Practitioner, Sultan Qaboos University, Muscat, Oman

LSS TRACK 16
USING THE RIGHT LSS TOOLS FOR THE RIGHT PURPOSE

Palm Ballroom 4
Track Chair: Russ Aikman;
RC: Jeff Johnson

1:00 PM–1:35 PM; #LSS–161
The Importance of "DOE" When Conducting a DOE

Dr. Scott Kowalski, Advisory Technical Training, Minitab, Sanford, FL, USA

1:35 PM–2:10 PM; #LSS–162
Improved Analysis Technique for the Solution Selection Matrix

Robert Rhyder, Contractor, GuideWell, Jacksonville, FL, USA

2:10 PM–2:45 PM; #LSS–163
Overcoming Bias – A Core Skill for Effective Data Collection

Russ R. Aikman, LSS Program Manager, TMAC/The University of Texas at Arlington, Arlington, TX, USA



LSS TRACK 17

CULTIVATING A CULTURE OF LEAN SIX SIGMA

 Palm Ballroom 5
Track Chair: Bonnie Stone;
RC: Kimberly Watson-Hemphill

1:00 PM–1:35 PM; #LSS–171
The Winds of Change” Sailing Your Project to Success

Jennifer Hooks, Director Performance Improvement, Medical University of South Carolina, Charleston, SC, USA

1:35 PM–2:10 PM; #LSS–172
Creating a Culture of Excellence to Deliver Value and Achieve Peak Performance

Dr. Read G. Pierce, Vice President, Culture Transformation and Strategy, Institute for Healthcare Excellence, Ponte Vedra Beach, FL, USA

Dr. William J. Maples, President and CEO, Institute for Healthcare Excellence, Ponte Vedra Beach, FL, USA

2:10 PM–2:45 PM; #LSS–173
Cultivating an Improvement Mindset in the Millennial Generation

Benjamin Hoseus, Sr. Associate, Process Capability Partners, San Antonio, TX, USA

2:45 PM–3:15 PM; Refreshment Break

LSS TRACK 18
INCREASING
SUCCESS WITH
LEAN SIX SIGMA

Palm Ballroom 3
 Track Chair: Mark Cichonski;
RC: Ron Darnell

3:15 PM–3:50 PM; #LSS–181
Hitting Your Target With Kata

Leigh Ann Schildmeier, Founder & President, Park Avenue Solutions, Phoenix, AZ, USA

3:50 PM–4:25 PM; #LSS–182
Are You in the 80% or 20%? Project Success-Making It Happen

Mark Lawrence Cichonski, Executive Director, Tactegra, Concord, NC, USA

4:25 PM–5:00 PM; #LSS–183
Using Social Responsibility To Improve Your Project's Chance for Success

William O. Ingram III, Director of Lean Product Development, Interface, LaGrange, GA, USA

LSS TRACK 19
THE LEADERSHIP
OF CHANGE FOR
LEAN SIX SIGMA

Palm Ballroom 4
Track Chair: Adam Gilley;
RC: Ron Darnell

3:15 PM–3:50 PM; #LSS–191
Change Who? The Continuous Improvement of Oneself

Louie Anthony Edwin Hendon III, Senior Continuous Improvement Specialist, Cleveland Clinic - Hillcrest Hospital, Mayfield Heights, OH, USA

3:50 PM–4:25 PM; #LSS–192
Leader Behaviors for Sustaining Lean Methodologies in Multi-National Companies

Gary Vance, VP of Operations, JBT Corporation, Orlando, FL, USA

4:25 PM–5:00 PM; #LSS–193
The Leadership of Change - Three Organizational Change Management Lessons Learned

Peter F. Gallagher, Global Head of People Solutions, Proudfoot, London, United Kingdom 

LSS TRACK 20
DIVIDE &
CONQUER WITH
LEAN SIX SIGMA

Palm Ballroom 5
Track Chair: Korey Zawadzki;
RC: Marco Luzzatti

3:15 PM–3:50 PM; #LSS–201
Splitting the DMAIC

Tom Quick, Senior Manager, Ernst & Young, Powell, OH, USA

3:50 PM–4:25 PM; #LSS–202
Increasing Relevance of Lean in Technology

Reuben Daniel, Senior Manager, Deloitte Consulting, LLP, North Brunswick, NJ, USA 

4:25 PM–5:00 PM; #LSS–203
Saving Time and Money by Adding Value Through Purposeful Knowledge Management

Dr. Cindy Young, Curriculum Developer/Instructor, Leidos, Virginia Beach, VA, USA

Government Organizations




Corporations

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