John Goodman

CCMC, Bethesda, USA

John Goodman has directed the conduct of over 500 customer surveys for 45 of the Fortune 100 in 17 countries. His new book, Strategic Customer Service, 2nd Edition will be published by Harper Collins in February 2019 and will include a full chapter on best practices for surveys driving continuous improvement. Goodman has worked with Chick fil A for over a decade on surveys, quality improvement and Voice of the Customer.

Please select the relevant Registrant Type from: a) Conference & Workshops; b) Exhibits & Sponsorship; c) Speakers & Co-Speakers

Submit your PowerPoint by
January 31, 2019
Speakers’ Orientation Meeting:
Tuesday, March 12, 2019,
6 PM-7 PM

Please download the Speaker Instructions here

Conference Chair's Message 

Joel Smith

Continuous Improvement is not just something a Lean Six Sigma (LSS) practitioner leads their organization in practicing, but is also a core competency of their professional makeup. That is why more and more innovative and leading companies are looking for leaders that use the LSS way of thinking in everything they do within their organization.

In this era of data science and machine learning, the ability to connect the dots for end to end solutions across the boundaries of people, process and systems is the key to success. This year’s conference is focused on making sure we are “continuing” our journey as practitioners. Whatever your level of experience, you will learn new concepts, new perspectives and network with the best in the industry.