LEAN SIX SIGMA WORLD CONFERENCE SPEAKER

BIOGRAPHY 

John Goodman

CCMC, Bethesda, USA


 
John Goodman has directed the conduct of over 500 customer surveys for 45 of the Fortune 100 in 17 countries. His new book, Strategic Customer Service, 2nd Edition will be published by Harper Collins in February 2019 and will include a full chapter on best practices for surveys driving continuous improvement. Goodman has worked with Chick fil A for over a decade on surveys, quality improvement and Voice of the Customer.