Vice Chairman, Customer Care Measurement & Consulting (CCMC), Washington, DC, USA
Goodman has written three books on CX and has 12 articles in Quality Progress and 4 in LSS Review. He has assisted 45 of the Fortune 100 in CX Quality enhancements. He has presented at AQI five times. James Rogers is Director of CX for HughesNet ISP and directs the quality improvement and Voice of the Customer processes at Hughes Consumer Communications.